Refund policy

Anandam Healthcare believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

  • Anandam Healthcare does not accept cancellation requests for perishable items like flowers, eatables etc. However, a refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.

  • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within the same day of receipt of the products.

  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within the same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

  • In case of any Refunds approved by the Anandam Healthcare, it’ll take 3-5 days for the refund to be processed to the end customer.

Returns for refund must be received back into the warehouse within 30 days from the date of purchase. When returning goods, please quote the order number, your name, the name of the product and the reason why you are returning the goods.

Check the respective fulfilment centre of the product(s) printed on the invoice, sent with the package.

For exchanging the products, please return them to:

Mr. Ritvik, Anandam Healthcare,
1 B 13 Mahaveer Nagar Extension,Kota RAJASTHAN,324009

In a few cases, we ensure that pickup is arranged at the earliest, and we ship the replacement as soon as we receive the item from our courier partner. Replacement is subject to the availability of stock with us. In case a replacement is not available, we will refund the amount for the same.

When are returns not possible?

Returns are not possible in the following cases:

  • Used products

  • Return request is made outside the specified time frame.

  • Products with tampered or missing serial numbers, including price tags and labels

Can I return a part of my order?

Yes a part of the order can be returned. If you have ordered multiple items, you can request a return for a part of the order. However, shipping charges will be borne by the customer. Returns must be received back into the warehouse within 30 days from the date of purchase.

When are refunds provided?

Refunds are provided only in cases of damage in transit or if a replacement cannot be provided due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.

I have requested a replacement. When will I receive it?

A replacement is sent to the customer when the product that needs to be replaced is returned from the customer, and courier details are shared with us. The replacement of parcels will reach the customers within 5-7 working days from the date of shipment.

Exchange

An exchange of unused products needs to be communicated with 30 days and reach our warehouse within 30 days from the date of shipment of the original order. Shipment charges of the same need to be borne by the customer. Customers need to share courier details of the products to be exchanged with us. The replacement of parcels will reach the customer within 5-7 working days from the date of shipment.